Contact our team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us any time for assistance with deposits, withdrawals, verification, or site access. We offer quick responses through live chat and email, and can guide you through account checks, bonus queries, gameplay problems, and live betting questions. Reach out - we’re here to help Canadian players get fast, practical support.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, help with deposits, withdrawals, verification) |
| General Enquiries | [email protected] (product questions, promotions, feedback) |
| Affiliate Enquiries | [email protected] (partnerships, media kits) |
| Phone | +1 416 287 5391 (calls & SMS, billing and account help) |
| Working Hours | Mon-Sun, 08:00-00:00 ET (priority email replies during business hours) |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases that require explanations or supporting documents. Please write to [email protected] with a clear subject line, describe the issue, and include up-to-date contact details and your account ID where applicable. Doing so helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day; however, account verifications or billing issues can take longer while we review documents. Complex investigations or escalations may require additional time depending on the issue and any third-party checks. We appreciate your patience and will keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions or ideas to improve the site. Please share any issues or feature requests; we review every message carefully and use your input to improve games, payments, support and the mobile experience. Your comments help shape updates and make the service easier to use, so tell us what would make the site better.